Customer Service

Contact us

We are currently experiencing higher than usual call volumes we apologise for the delay in reaching our Customer Service Team.

Please allow 5 days for a response from our customer service team, we apologise for the inconvenience.

Please contact us via email for any queries at: customerservice@kurtgeiger.com

Where's my order
Once your order is ready you will be sent a confirmation email after which you will be able to track it's progress here.

When will I get my refund?
If you used our Free Royal Mail returns service you can track the progress of your return here by entering your Royal Mail tracking number from your proof of postage receipt.
Once your return has been received in our warehouse you will be sent an acknowledgement email and we will process your return within 7 days.
Refunds will be credited to your original method of payment.

Still have a question?
Complete the below form and we will get back to you within 48hrs

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Alternatively email us at customer.service@kurtgeiger.com or chat to one of our advisors via live chat.

Customer Service Opening Hours (UK Time)

Monday: 9am - 6pm
Tuesday: 9am - 6pm
Wednesday: 10am - 6pm
Thursday: 9am - 6pm
Friday: 9am - 6pm

Saturday: Closed

Sunday: Closed

Bank Holidays: 10am - 5pm - email and live chat only