Customer Service

Returns & Exchanges

UK Mainland, Northern Ireland and Channel Islands Returns

We offer free returns for orders from UK mainland, Northern Ireland and the Channel Islands.

A returns label and instructions will be included in your shipment. To print out a replacement label click here.

Please return your unworn item within 14 days of delivery, for a full refund of the goods.

International Returns

Unfortunately we cannot offer free returns on any international orders; you will need to pay for items to be shipped back to the UK.

International kurtgeiger.com purchases can only be returned by post as we do not offer a collection service.

We guarantee to refund any item purchased on kurtgeiger.com that you are not completely satisfied with, once it is returned to us in a saleable condition within 14 days of receipt.

Kurt Geiger stores do not offer refunds or exchanges on a kurtgeiger.com international purchase, without exception. We are sorry for any inconvenience this may cause.

International returns process

Follow the instructions below to return your item(s):

  • Fill out the form enclosed in your parcel.
  • Use the resealable sticky panels on your Kurt Geiger packaging to seal your package.
  • Take your parcel(s) to your nearest Post Office and send to the following address:

Kurt Geiger Online Returns, PO Box 7448, Thrapston, Kettering, NN14 4XY United Kingdom

International exchanges

We do not currently offer international exchanges.

Cancelling your Order

According to the Consumer Contracts Regulations, which implement the Consumer Rights Directive in UK customers have 14 working days (beginning the day after receipt) to cancel a purchase. Order cancellations must be made in writing to Customer Services at customerservice@kurtgeiger.com quoting your order number. In this case, you must return any cancelled items received by you to us within 14 days of your cancellation and we will provide, within 14 days of receipt of your notice or, if applicable 14 days of receipt of cancelled items, if this is later, a full refund for unused items returned in their original, undamaged packaging. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost.

How to Return or Exchange for UK Orders

Returning or exchanging is easy as it is free of charge for orders on kurtgeiger.com.

Follow the instructions below for easy returns:

  • Fill out the form enclosed in your parcel.
  • Please ensure you mark whether you would like a refund or an exchange and reason for return.
  • Use the resealable sticky panels on your Kurt Geiger packaging to seal your package.
  • Secure the prepaid postage label provided on the outside of the packaging.
  • Take your parcel(s) to your nearest Post Office, you will not be charged to send your goods back to us.

The Post Office will provide you with a Proof of Postage receipt; you should keep this as it contains the tracking information for your parcel. Please note that without your Royal Mail receipt, we cannot take responsibility for your parcel if it does not arrive back to us. In such circumstances we would, unfortunately, not be able to offer a refund.

Exchanges for UK Orders

If you would like to exchange any product from the site, please specify the new size you would like to receive on the document enclosed in your package.

Select the reason for your exchange and follow the returns process above.

We endeavour to send your exchanged item within 14 days of receiving your item to our warehouse.

UK Store Returns

Why not return to one of our stores?

We are pleased to accept any return or exchange in selected Kurt Geiger stores around the UK. Please bring all order documents included in the package as these are needed to perform the store exchange or refund.

Concessions and airports do not accept online returns.

Paypal Orders cannot be refunded in stores. Unfortunately, stores are unable to process returns where the original payment method was PayPal and these should be sent back to the warehouse via our Free Returns service. To print out a replacement label click here.

Returns policy

Please return your unworn item with 14 days of purchase for a full refund of goods.

All items must be returned with original packaging and all barcodes and tags.

Shoes

We advise to try on shoes on a carpeted surface until you are certain you are keeping them. Shoes should be returned unmarked and in their original, undamaged shoe box as this is considered part of the product.

Jewellery

Earrings and hair accessories may only be returned if faulty. We do not accept returns of earrings and hair accessories for hygiene purposes.

Swimwear

Swimwear may be returned in store and online with proof of purchase. Items should be tried on over underwear, without removing the protective hygiene adhesive strip. Returns may not be accepted if this strip has been removed or if items are soiled, and may be sent back to the customer.

Receiving a refund

We aim to refund all customer refunds as quickly as possible. Upon receipt of your return package to the warehouse, we will process your refund quickly.

Refunds will be credited to your original method of payment. Please allow 14 days for your refund to appear in your account.

Late Returns

Item(s) should be sent back to us within 14 days. Returns outside these timeframes may be accepted at the discretion of our Online Customer Service Team.

Important Information

Earrings and hair accessories may only be returned if faulty. We do not refund or exchange earrings or hair accessories. Please also note that items must be returned with all of the barcode tags intact.

Swimwear may be returned in store and online with proof of purchase. Items should be tried on over underwear, without removing the protective hygiene adhesive strip. Returns may not be accepted if this strip has been removed or if items are soiled, and may be sent back to the customer.

Track Your Return

Tracking Your Parcel

Please enter your 13 digit tracking number from your receipt into the Royal Mail 'track your item' section of their website.

Tracking number example - XB123456789GB

www.royalmail.com/track-your-item